Our website Prices and offers are subject to change without notice. Prices displayed on this website are in Australian Dollars ($AUD)and are inclusive of GST.
Placing An Order For Products
You may order Products by selecting and submitting your order through the Site in accordance with these terms and conditions.
Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified at the time you place the order.
We may ask you to provide additional details or require you to confirm your details to enable Us to process any orders placed through the Site.
You agree to provide Us with current, complete and accurate details when asked to do so by the Site.
Paying For Your Order
You may pay for your order using the following payment methods: Visa; MasterCard, PayPal, Bank Deposit, Afterpay.
Payment processing services offered via the Site are outsourced to third party providers. If We do not receive or are unable to successfully process payment in full for your order for any reason, We will cancel your order.
If you choose to pay by Visa or MasterCard credit card or debit card, you authorise Us to debit the amount that is payable for an accepted order from your nominated card.
You will be required to provide Us with the following details on your American Express, Visa or MasterCard; card type, name on card, card number, 3-digitor or 4-digit card verification value (CVV2) and the card expiry date.
You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.
After you place an order using Our shopping cart, We will check the information you give Us for validity, by verifying your method of payment or shipping address.
We reserve the right to reject any order you place with Us for any reason whatsoever. If We reject your order, We will notify you using the e-mail address you have given Us with the order.
Your credit or debit card will normally not be charged if We reject an order, but We will process a refund if the charge has been made against your card.
Stock levels displayed to you are accurate at the last known update, however, stock availability is subject to change. If there are any changes in available inventory at the Store in the time between you view a product, add an item to your Shopping Cart and commit to a purchase, and We are unable to fulfil your order, We will notify you as soon as possible.
Cancelling an order
You may cancel an order by contacting the store via email, phone or order messaging, however if it’s already been dispatched or we cannot stop the shipment from leaving, then you will need to wait to receive the goods and then arrange a store return according to our return policy. Please note that in some cases, such as large wooden toys, such as dollhouses, kitchens, playsets and furniture, as per our returns policy, we do not accept change of mind returns.
Please Note that cancellations that were paid for via credit card or PayPal, will incur a 2% – 3% refund processing fee. Cancellations for Afterpay orders will incur a 7% cancellation fee, which will be removed from the total refunded.
If you’ve notified us of the cancellation request after a shipment for the order has already been booked and we are still able to stop the shipment from leaving, then we can refund you the cost of the goods, but not the shipping cost, since we are not able to retrieve the shipping fees from our carrier once a consignment has been released for pickup. This accords with our returns policy for returning goods due to change of mind.
Dispatch & Delivery
Dispatch times displayed on individual product pages are the usual dispatch times (in business days). These times are subject to an increase during the months leading up holidays seasons, such as October – December or if there is a stocktake or warehouse transition which may cause delays in dispatch.
Orders containing multiple items from different brands may be dispatched from different warehouses and may arrive in separate packaging and on different days.
You will be notified by email within 24 hours once your order has been dispatched. Once it’s been dispatched we are unable to cancel your order. You will need to wait to receive the goods and then arrange a return according to our returns policy.
We deliver door to door using Couriers Please, Fastaways, Toll Ipec and TNT and occasionally Australia Post. Door to Door delivery is available to all mainland Australia and Tasmania and there is no exclusion based on delivery location, however certain rural and remote areas may incur an extra surcharge on top of the website calculated shipping fee. If this is the case, we will contact you after your order has been placed with the surcharge cost and you may choose to go ahead with the order which is conditional upon paying the shipping surcharge or cancel the order.
Order instructions you have specified at checkout (i.e. Authority To Leave, Signature on Delivery, etc), will be used when booking your goods, however for certain regional, remote and rural deliveries where we use TNT to deliver your goods, we reserve the right to elect Authority To Leave the goods at your front door if you are not home, otherwise there are hefty re-delivery fees we will need to on-charge.
When you place an order from our store we trust the delivery address you have provided is correct. If there are any issues with delivery to your destination due to a mistake with the address you have entered and the courier delays the delivery of the item or returns the item to the sender, we cannot take responsibility for this and we will have to charge you the shipping cost again to have your parcel re-delivered or redirected. If you want to change your delivery address after a booking has already been made you will have to pay a redirection fee which is usually the same cost as the original shipping fee.
We are closed on Friday afternoon’s, weekends and public holidays. All orders received during these times will be processed on the next business day.
Please note: Although we use highly reputable carriers for deliveries there may be occasional unforeseen delays due to issues beyond our control such as; airport air-freight delays, poor weather or spot security checks. However, these are rare. We cannot accept responsibility for these circumstances beyond our control and delivery charges are therefore non-refundable.
Should there be any issues with stock availability, the store fulfilling your order will contact you and advise of any delays. Delivery delays may also occur around Christmas, Easter and public holidays.
Each brand of goods has a different pickup address and will be located in one of our partner warehouses across Melbourne or Sydney. Due to the privacy requirements of our warehouse partners we are not able to publish pickup addresses online (only the pickup suburbs and states which are listed with each product), however, if you elect pickup at checkout we will notify you via email within 24 hours of the pickup location and available pickup times. We will also request a pickup day from you and you will need to collect your items within 48 hours of your elected pickup day, otherwise we reserve the right to charge you a holding fee.
To protect both you and us from fraud, may need to prove your identity as the customer at the time of pick-up by presenting:
- The order confirmation emailed to you at the time of purchase; and
- A current Australian Driver’s License, Australian Passport or International Passport are the ONLY forms of valid ID accepted for pick-up, and
- Any acceptable tender types used in the transaction (e.g. the Credit Card or PayPal Transaction ID) used to Order
Frequently Asked Questions
Where is my order?
Your order could be in a couple of places… our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then Please find the consignment/tracking number and carrier website link and track from their official website. If you haven’t got your dispatch email (don’t forget to check those junk folders) then your order is waiting to leave us or if you haven’t received dispatch mail even after 48hours of placing the order Kindly contact us at “email@example.com”. We reply within an hour 🙂
Why is my order late?
Are you sure it’s late? Our Delivery time frame is 5-10 days. You can check shipping timescales according to your post code here. If it’s before the advised shipping date and you’ve had your dispatch email, then it’s on its way. Your shipping date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your shipping date has passed, please Mail us at firstname.lastname@example.org
Can I cancel or edit my order?
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within 10 minutes!). You’ll need to request us within 10 minutes to cancel your order.
I received a faulty item what do I do?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please Contact us at email@example.com
To help us get this fixed for you ASAP, when you first contact us please include the following information;
- -Your name
- -Order number
- -Product name and code
- -Picture of the fault
- -Description of the fault
- -Please share some images of faulty item.
(The product name and code can be found on your order confirmation email).
What If No one Is In?
A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location.
You can then contact them to arrange collection or to schedule a new delivery date.
Or you can add a “delivery note” in checkout page.
Item out of stock?
Too late, you missed it! We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. The good news is if you keep checking back, some of our best garms do reappear. Our customer service team won’t know if a product is coming back in or not, you’ll see it first.